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Frequently asked questions

How does ScanMemoir recognise my object without a tag?

When you add an object, you take a few photos from different angles. ScanMemoir cuts the object out of the background and creates a visual fingerprint of it. When you scan later, it compares what the camera sees with your saved objects and opens the best match.

Can't my iPhone already do this?

Your iPhone's Visual Intelligence identifies what an object is, such as "a toy car". ScanMemoir recognises your own object. You add it once with a few photos, and from then on it can tell your car apart from similar ones, even the same model in another colour. It also keeps that object's stories, value, receipts and warranty for years. Visual Intelligence searches the web; ScanMemoir remembers what your things mean to you and your family.

Can I keep stories from different family members?

Yes. Each object can hold several stories, so you can record your parents, grandparents or children telling their own memories of the same heirloom, in their own voices. Stories are listed by date, and scanning the object lets you play any of them.

How can I get the best recognition results?

Take all five enrolment photos (front, left, right, top and close-up), fill most of the frame with the object, and if you can, take at least two photos in a different place or lighting. Unique or well-worn objects are recognised best. Very plain, shiny or transparent items, or two identical items, can be harder to tell apart.

Scanning says "Not recognised". What can I do?

Move a little closer so the object fills the scan frame, improve the lighting, and try another angle. If it still isn't recognised, open the object and add more photos taken where you usually keep it.

Does scanning need an internet connection?

Browsing and editing your objects work offline. Recognition, transcription and AI suggestions need a connection, and changes you make offline sync automatically when you're back online.

How do I record a story?

Open an object, tap the story section and choose Voice or Video. Tap "Speak to record" to start and tap again to stop. ScanMemoir keeps your recording and also turns it into text you can edit. Prefer typing? Tap "Write it instead".

Will I lose my objects if I change or lose my phone?

No. When you're signed in, your objects, photos, receipts and stories are backed up. Sign in on your new iPhone and they come back.

How do I create a report for my insurer?

Open the Insurance report, choose all items, a room or a category, and tap Create PDF. Add your name, address, insurer and policy number under Settings → Report details so they appear on the report.

How do I export or delete my data?

Settings → Export my data creates a file with everything you've saved. Settings → Delete account permanently erases your data from our servers and your device. See our Privacy Policy for details.

ScanMemoir helps you organise your records. It doesn't file claims, give coverage advice or guarantee payouts.